Shipping Information
Wagsmile Shipping Information
Free Shipping on All Orders!
At Wagsmile, we're thrilled to offer free shipping for every order, making shopping with us even more delightful!
Order Processing Times
After placing your order, allow 1-3 business days for us to process and dispatch it. An order is considered dispatched once it's handed over to our shipping carrier. Please note, during busy periods like holidays, processing might take up to 7 business days.
Estimated Shipping Times
Once dispatched, the delivery time will depend on your location. Here are the estimated shipping times based on country:
United States: 4 to 7 Business Days
Delays During Peak Times
During peak periods and holidays, shipping times may extend due to delays from carriers or due to customs procedures for international orders.
Accurate Shipping Details Are Crucial
Please ensure your shipping details are correct at checkout. If there are any issues, our support team will contact you to confirm details within 3 business days. Without a response, we may need to cancel your order. If you spot an error in your shipping details, email us at hello@wagsmile.com within 24 hours of placing your order.
Delayed Delivery
While we aim to ship orders quickly, delivery delays can occur due to external factors like weather conditions or courier disruptions. We'll keep you informed and work closely with the courier to get your order to you as soon as possible.
Lost or Stolen Packages
If your package is lost or stolen after we've handed it over to the courier, please contact us at hello@wagsmile.com. We recommend also reaching out directly to the courier to file a claim. While Wagsmile is not responsible for lost or stolen packages, we are committed to assisting you in resolving these issues.
Shipping Policy Updates
Wagsmile reserves the right to update this Shipping Policy at any time. By continuing to purchase and use our products, you accept the terms of this policy. We encourage you to review it periodically.
We are here to help make your shopping experience as smooth and enjoyable as possible. If you have any questions about our shipping practices, don't hesitate to reach out.